Return Policy
•We guarantee the quality of our products.
•All perishable items are shipped and handled with care to make sure that they arrive to you in a wonderful, and ready to enjoy condition.
•If for some reason the items arrive to you in less than satisfactory condition, send us a picture and description of the problem to admin@wholeearthharvest.com. Please provide your name and order number in the subject of the email.
•We will refund or credit your account if for some reason our product arrives in less than satisfactory condition, but generally, most perishable fresh and frozen goods are non-refundable.
•If for some reason you want to return a non-perishable item, please email us at admin@wholeearthharvest.com, and provide a description of the issue you are having.
•We want you to enjoy your experience shopping with us, but there is some shared responsibility in shipping fresh goods, and it is up to you to be available to pick up your shipments so it does not sit in unfavorable weather conditions for too long.
•If you have any questions, please call 503-662-3621.
Shipping Policy
•We ship using our preferred carrier:
•The following is a ground transit map. If we can get a fresh item to you in one day, we will ship that method. This will save you money. We are working on a custom shipping method to reflect Fedex's ability to do this.
•If you have any questions about shipping costs, please call us @ 503-662-3621.
The extremely high shipping cost stopped me from ordering.
We’re very sorry to hear that. Unfortunately, we must ship fresh products overnight to ensure the quality holds up during the shipping process. The cost for overnight shipping is indeed high, especially if you live on the east coast, but we have no control over these rates as they are calculated by FedEx and are largely determined by how far away you are from our location. We hope to find a good alternative in the future, but we haven’t found one yet. Please note that our dried products, grow kits, blocks, oils, salts, and everything else not fresh or frozen ships absolutely free.
I ordered 10 lbs of fresh morels so shipping was free. Will this still be shipped next day?
I believe there was an error with the listing that caused it to only give you a free shipping option so I’m sorry for the confusion, but the morel price was supposed to have been lowered significantly yesterday anyway so we shipped your order today via FedEx Standard Overnight and it should get to you tomorrow as we discussed yesterday. – Robert
do you ship to Puerto Rico and if so what would be the shipping cost for 1lb Bunapi-shimeji
We do not, sorry.
Do you ship to the uk?
We currently only ship within the US.